Service Quality Model By Parasuraman Zeithaml And Berry / Reliability is defined as the probability that a product, system, or service will perform its intended function adequately for a specified period of time, or will operate in a defined environment without failure.

Service Quality Model By Parasuraman Zeithaml And Berry / Setelah membahas model analisis di atas, parasuraman, zeithaml, dan berry lantas mengajukan perceived service quality (kualitas pelayanan yang diterima) berkisar pada kontinum kualitas ideal kuesioner servqual versi parasuraman, zeithaml, and berry.

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